A milder rating does not clear an unanswered phone

A 3 on a file that still mentions a driver who stopped answering is not a pass. The star tells you how done the last carrier was. The sentence tells you whether the next desk should still treat this as a live-load silence. Once you leave the lowest score, unreachable mentions get less common. They do not disappear.

Among the reviews carriers left on CDLScan, 8.0% mention going unreachable. That figure describes those reviews, not drivers in general: carriers write after a bad run, so the share tells you what shows up once someone bothers to report it.

Almost all of those write-ups already carry the lowest rating: 94.8% of the whole corpus sits on the floor. Inside that floor, unreachable mentions are 8.3%. Above the floor — the thin 5.2% slice with a 2 or better — they fall to 3.4%. That is a 4.9-point drop. The event is still there. It is just a smaller part of the mix.

I will not build a hiring philosophy on 5.2%. I will use it the way the data allows: as a contrast that shows the lowest rating is not a single story, and a rating above the floor is not a clearance on a phone that went dead.

The star is heat. The sentence is the event.

Stopped answering, answering phone, stopped responding, never answered, answering calls — that is the language of the dead phone. It does the work. The number next to it tells you how hot the author was.

What rides with going unreachable, across the whole corpus, is a mixed cluster. An abandoned truck sits in 35.2% of those reviews. Drugs or alcohol sit in 17.8%. Paid travel sits in 11.6%. Late or missed deliveries sit in 10.8%. A crash or damage sits in 10.3%. Aggression sits in 9.6%. A no-show sits in 8.7%. Stay away and waste your time sit in 38.1% — that is a verdict, the author’s recommendation to the next desk, not a second incident.

None of that mix is a star. You cannot recover it from a 1 versus a 3. You recover it from the sentence.

The contrast off the floor is useful because it is uneven. Paid travel with no arrival goes from 6.3% on the floor to 1.0% above it. A no-show goes from 5.6% to 1.4%. Theft from 9.2% to 3.0%. Drugs or alcohol from 12.1% to 3.8%. Those are empty chairs and walk-aways, and they concentrate where the carrier reached for the worst score.

What barely moves is also useful. Late or missed deliveries sit at 9.8% on the floor and 9.6% above it. A crash or damage: 13.8% versus 12.9%. Aggression: 13.9% versus 12.6%. A late load or a dented fender can produce a review that is still angry without being the worst number on the scale. A driver who stopped answering on a live load usually cannot.

Verdict language drops hard: 33.4% on the floor, 9.3% above it. That is the carrier deciding the next employer should not waste a call. It is attitude toward the reader, not a fact about the driver.

How we count these shares is on the methodology page. The 5.2% slice is small. Treat every contrast as a difference in mix, not as a portrait of “good” reviews. There are almost no good reviews here.

The unreachable climb itself — 4.7% of reviews in 2018 to 9.6% in 2025, last complete year — sits almost entirely inside this lowest-rating world. I stop that line at 2025. 2026 is still open. The companion essays are going unreachable, an abandoned truck off the floor, and what a lowest rating actually contains. Paid travel riding with silence is in paid travel and going unreachable.

Why recruiters misread the star

Because 94.8% of this corpus is already the floor, so a 1 feels like a conclusion. Because a 3 feels like a pass. Because a desperate desk wants a score instead of a sentence.

If you treat every lowest rating as “they stopped answering,” you will misread the file. 8.3% of those reviews mention going unreachable. That means most of them do not. The same floor also holds late loads, damage, attitude, and a lot of verdict-only write-ups where the carrier is warning you without giving you a clean event.

If you treat a 2 or a 3 as a pass, you will also misread the file. Unreachable mentions are still in 3.4% of that thin slice. A rating above the floor is not a character reference. It is a slightly different mix of complaints.

The pattern I’d watch for is the gap between the number and the sentence. Typical sequence, built from the mix, not from one person’s file: you open a profile, see the floor, and stop reading. Or you see a 3 and skip it. In both cases you skipped the sentence that would have changed the hire. The rating was never the screen.

A no-show still belongs with the empty chair even when the star is not the floor. That pairing is unpacked in going unreachable and a no-show. An abandoned truck still belongs with the walk-off, not with a missed orientation — that split is in why no-shows and abandoned trucks barely overlap. Do not let a milder star mash those two populations back together.

What official reports do with the rating

Nothing. PSP, an MVR, and the Clearinghouse do not store carrier star ratings. They store filed crashes, inspections, license actions, program events. A lowest-rating review about a late delivery and a lowest-rating review about a phone that went dead look the same to those systems: they look like nothing.

That is why the mix inside the floor matters, and why the 3.4% above the floor still matters. The packet you already buy is silent on both. The write-up is not. Read the event. Use the rating only as heat.

A clean PSP on an unreachable history is the default, not a finding. The filing systems were not built to hold a driver who stopped answering. The review is. Check the name before you assign the unit, not after dispatch is calling an empty cab.

I am not going to pretend this is an independent study. CDLScan is the source, and I write from the data they share. Unreachable mentions are a growing slice of what carriers bother to write down, they concentrate on the lowest rating, and they do not vanish when the star is milder.

What to do with a rated silence file

Open the write-up. Ask what happened before you ask what it scored.

If the sentence is stopped answering, stopped responding, never answered — treat it as a live-load screen even if the star is not the floor. Ask when the last carrier last reached them, whether the truck was still moving, and whether anyone recovered it.

If the sentence is never showed after a ticket, you are in a different conversation. That is an onboarding screen. The milder star does not turn a missed flight into a dead phone, and the floor does not turn a late load into silence.

Do not average the stars and call it a score. 94.8% of this corpus is already the floor. An average here is a measurement of how often carriers bother to write, not of how often drivers fail.

Then look the name up across write-ups, not across ratings. Check it on CDLScan before you spend. It takes less than a minute. The useful part is the sentence, not the number beside it.

Frequently asked questions

Does 3.4% above the floor mean a 3-star review is still a dead phone?

No. It means that in the reviews carriers left on CDLScan, unreachable mentions are still in 3.4% of the thin slice that is not the lowest rating. Read the sentence. Do not upgrade a complaint because it is not the worst number.

Is the 5.2% slice big enough to quote?

It is big enough to show a contrast. It is not big enough to build a second product on. I am using it as a foil for the floor, not as its own population study.

Why does going unreachable drop 4.9 points off the floor if the event is the same?

Because the mix changes. Silence and empty chairs concentrate where the carrier reached for the worst score. Late loads and damage barely move. The star is heat. The event is the sentence.

Does 94.8% mean almost every driver is rated a 1?

No. 94.8% is the share of reviews, among those carriers left on CDLScan, that carry the lowest rating. Carriers write after a bad run. It is a fact about the corpus, not a rate for all CDL holders.

Will a clean PSP tell me the rating was unfair?

No. Official reports do not store carrier stars. A clean packet means the filed items are clean. It does not classify a dead phone, and it does not explain a 1 versus a 3.

What should I tell a hiring manager who wants a score?

Give them the event and the year, not an average star. An average in a 94.8% floor is a statistic about complaining, not about the driver pool.

Where do I read the write-ups?

On CDLScan, before you dispatch. Look at what happened. Use the rating only to know how done the last carrier was.